Fast and Free Shipping

You’re already purchasing the item. Why pay additional for shipping, especially for slow shipping? It starts with getting your order shipped out within 1 to 3 business days and to your doorstep quickly. Look for the flag in the lower left corner of Description and match to below for policy.

SHIPPING POLICY

Please Note:
• All shipping times refer to Business Days only.
• Shipping options for items are shown in the dropdown menu on the item page. This is normally the only options available for the product. You may contact us to find out if an exception can be made for an Item.
• Any item with UPS only shipping has the following restriction on the shipping address, CANNOT BE SHIPPED TO.
o PO Boxes
o Puerto Rico
o Virgin Islands
o San Juan Municipality
o Hawaii
o Alaska
o Military Bases

SHIPPING METHODS

We offer following Shipping Method for shipping
USPS (United Postal Service)( P O BOX Allowed)
• Priority Mail (2-3 Business Days)
• Standard Mail (3-10 Business Days)

UPS (United Postal Service) – a PO Box is Not Allowed
• Ground (1-8 Business days)

ORDER PROCESSING TIME

Depending on the day and time of your order you place, your order will ship as specified below. Most order are processed the same day with shipping information available by the times below.
• If you have placed an order between Monday 5:00 pm (PST) to Thursday before 5:00 pm (PST) it will shipped 1-3 Business day or sooner.
• If you have placed an order between Thursday 5:00 pm (PST) to Monday 5:00 pm (PST) it will be ship by end of Wednesday or sooner.

IF YOU DID NOT RECEIVE YOUR PACKAGE

If tracking detail shows that package is delivered, and you did not receive it please contact the delivery company for missing package. We are not responsible for stolen packages. We may consider sending another package if we find that customer is not at fault and need our own investigation. Please email us on support@chizbizco.com with your order number and in detail of your case. Please send us all your contact detail so we can discuss on phone and email.

DAMAGED OR MISSING ITEM IN PACKAGE
• If tracking detail shows that your package was damaged, and it will return to sender. Please contact us ASAP by email or phone with your order number and tracking detail so we can send you another package ASAP.
• If you receive damaged or missing items, please take a photo of the box with all item inside and photos of all damaged items. We will file a claim with the shipping company in behalf of you. We will refund you for the damaged item.

IF TRACKING DETAIL DOES NOT SHOW ANY MOVEMENT.
• All USPS Tracking number only shows progress after 12-24 hours. Sometimes it can take up to 5 days for standard mail to show any progress. If you think that your item is lost in transit, please let us know ASAP. We will send you another package for any lost package in transit.
• Please track your package and if you do not see any progress in delivery in 5 business days contact us ASAP. We are not responsible for any lost package in transit after 10 days of shipping date.

OTHER SHIPPING RESTRICTIONS AND EXCEPTIONS

CHANGE OF SHIPPING METHOD.
• Some time we do change from UPS ground to USPS priority shipping, so customer get their package quicker.

IF ADDRESS IS ONLY PO BOX

• All UPS delivery need street address. We cannot ship UPS Package to PO Box.

BILLING AND SHIPPING ADDRESS IS DIFFERENT.

If your billing and shipping address is different, we may hold your package or even cancel the order if we think that your credit card has been compromised. If you use PAYPAL this will not apply to you. We will Contact you by phone if we are canceling your order.

WRONG ADDRESS / RETURN PACKAGE BY SHIPPING COMPANY

If you have entered the wrong address or did not put apartment/suite number and the package gets returned to us, then we will refund the order minus the shipping cost. We do not reship any return order due to wrong address or orders refused by the customer. If you still need the order than you need to place a NEW order again with right information. We do not change any address without consulting the customer. If you have placed an order and you have realized that you have entered the wrong address just send us an e-mail with the correct address and we will change it for you if your package is not shipped.

CANCEL OR MODIFY YOUR ORDER
Please send us an email at support@chizbizco.com with your Order number, contact detail and reason before Next Day 8 o’clock in moruning PST time. We will cancel your order with 100% refund if your order is not shipped.

RETURN POLICY

To return merchandise Please e-mail us at support@chizbizco.com.
At ChizBizCo.com, we are invested in customer satisfaction. We hope to provide an enjoyable shopping experience for you and deliver products that live up to, or even exceed your expectations. We only sell brand new items, which are in excellent condition when we ship them. Should anything go wrong during transport, however, or the product not be to your liking after all for whatever reason, you can always return it free of charge.
You have 14 Days return policy once you have received the product. Please email us on support@chizbizco.com for your return request with your order number and contact email address. If you have passed the 14 days we still accept the return with 25 % restocking fees but it depends on product and reason. Please contact us for your request and we will help you.
We strongly suggest you check the contents of the package directly after receipt. If the item is damaged or incomplete, let us know by contacting our customer service team.
If there are no quality issues with the item, but you are dissatisfied with it for any reason, you may also return it. This also applies to clearance and sale articles.

We have the following requirements for a return:
1. The item is complete 
2. The item is in its original packaging and state

Please contact our customer service within 14 days to inform us of your wish to return (a part of) your order. We will issue a full refund within 14 days of having received the returned item.
If you want to request a return, please contact us by email through support@chizbizco.com within 14 days of receiving your order. Once we receive your request, we will provide you with the return’s procedure and RMA number.
Please make your selections carefully.
Please chose clothing items such as undergarments carefully. Make use you have picked the right size, color before placing your order. Remember these items cannot be returned.
Any shipping cost you incur to return the product to us will not be refunded, unless you were instructed to do so by our shipping department. For most refunds, we will supply a shipping label for you.

We require the following information to process your return. If this information is not included, we will be unable to process your return.
• RMA number, Full name and address, Phone number, E-mail address and Your reason for returning the merchandise

Please return the merchandise to:

ChizBiz Company
2597 N Vine Ave
Rialto, CA 92377

All returns must be shipped back to ChizBiz Company using a traceable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by ChizBiz Company and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange once we receive your package.

If you have any question regarding any issue, please contact us via email with your order number and we will try our best to help you with any issues. Each case is unique, and we handle it accordingly to make our customer happy.

Contact detail
ChizBiz Company
2597 N Vine Ave
Rialto, CA 92377
909-368-3683
support@chizbizco.com

All orders are shipped out within 1 to 3 business day. Your order will be shipped out via one of our participating partners, which include UPS, USPS, FedEx, DHL, among others. At this time, we only ship to physical addresses that are located in the 48 contiguous states of the United States of America. We are unable to ship to P.O. boxes, APO or FPO addresses, or international addresses.

Tracking

Once we have confirmed that your order was picked up by the shipping carrier (normally within 1-3 business days), we will update the tracking information via email.

PAYMENT POLICY

PayPal Acceptance Mark

We want to ensure that all of our buyers have full Buyer Protection for their purchases and for that reason we only accept payment through PayPal at this time.

PayPal allows you to complete your purchase quickly and securely. It offers a variety of payment options including all the major card carriers.

In order to ensure that all of our customers have equal access to our inventory, we require immediate payment.